Shipping Policy
This policy explains how orders placed through kevorau.com are prepared, dispatched, tracked, and reviewed when a delivery concern occurs.
Last updated: October 12, 2026Order Processing
After payment confirmation and any required verification, orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high order volume, processing may take up to 5 business days. Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing and transit are separate periods.
Estimated U.S. Delivery
For supported United States addresses, estimated standard carrier transit is generally 10–15 business days after dispatch. Total order-to-delivery time includes processing plus transit. These estimates are not guaranteed arrival dates. Weather, holidays, customs procedures, remote destinations, and carrier disruption may affect delivery.
Unexpected Dispatch Delays
If we cannot dispatch within the stated or otherwise promised shipping period, we will provide any required notice, a revised estimate, and available options. Depending on the circumstances and applicable requirements, you may accept the delay or cancel the affected order for a refund. Orders that cannot be fulfilled may be canceled and refunded.
Shipping Charges
Available shipping methods and charges are calculated and displayed at checkout based on the destination and available service. Review the shipping cost and final total before submitting payment.
Fulfillment and Shipping Origin
Orders may be fulfilled from our facilities or designated fulfillment partners depending on inventory, product location, package requirements, and destination. Shipping origin may differ from our registered business address. Products from one order may be shipped separately with different tracking numbers.
Shipment Tracking
Once dispatch and tracking information are available, a shipping confirmation will normally be sent to the email address entered at checkout. A carrier may need additional time after label creation before tracking movement appears. Carriers may vary by product, fulfillment location, and destination.
Address Changes
Check your name, address, apartment or unit number, postal code, and contact details before ordering. Email service@kevorau.com promptly if an error occurs. We will make reasonable efforts to update an address before fulfillment begins, but changes are not guaranteed. Reasonable reshipping costs may apply when a customer-supplied address is incorrect or undeliverable.
P.O. Boxes, APO/FPO, and U.S. Territories
Availability depends on product, package size, destination, and carrier service. Supported addresses will normally have an available shipping option at checkout. If no option appears, delivery to that address may not be supported.
Delayed or Inactive Tracking
Temporary gaps can occur when parcels move between facilities or shipping networks. If tracking remains inactive for an extended period or delivery is significantly delayed, contact us with your order number. We will review shipment information and investigate with the relevant provider where appropriate.
Lost Shipments
If a parcel appears lost in transit, contact us with your order number. After reviewing tracking and shipment circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where loss is confirmed.
Delivered but Not Received
Check the delivery area, mailbox, household members, building reception, neighbors, and carrier where appropriate. If the package remains missing, contact us for review. A carrier’s Delivered status does not automatically prevent investigation of your concern.
Damaged, Incorrect, or Incomplete Orders
If an organizer cup or included component arrives damaged, incorrect, incomplete, or materially different from its description, contact us promptly. Keep the item and packaging. Provide your order number, issue description, and relevant photographs of the product, packaging, received components, and shipping label. We will review the concern under the applicable store policy.
International Delivery and Import Charges
This policy provides estimates for supported U.S. destinations. Where delivery to another destination is available, checkout will display the applicable options. Unless checkout clearly states otherwise, customs duties, import taxes, brokerage charges, and similar charges imposed by third parties are generally the recipient’s responsibility.
Business Information
- BRAND NAME
- Kevorau™
- LEGAL COMPANY NAME
- Foshan Wenlan Optical Network Technology Co., Ltd.
- OWNER
- Mardan Sadiq
- WEBSITE
- kevorau.com
- BUSINESS ADDRESS
- Room 1009, No. 56 Xingye Road, Zhangcha Street, Chancheng District, Foshan City (Registered Address)
- CUSTOMER SUPPORT EMAIL
- service@kevorau.com
- CUSTOMER SUPPORT PHONE
- +86 199-7027-6199
- CUSTOMER SERVICE HOURS
- 8:00 AM–10:00 PM Daily